Banking Services - First Online - Cash Management

Cash Management is a set of very powerful business tools for our commercial customers. It allows businesses to better manage their money through the Internet. The features in Cash Management are cost effective and offer our commercial customers the latest technology in banking services. All information sent through Cash Management is encrypted and requires a password and authorizations to avoid fraudulent activity. Limits may apply.

To sign up for First Online Cash Management, please call Account Services at (870) 425-1831.

Click here to download the E-Banking Solutions brochure

Test Drive - First Online - Cash Management

Business Banking Demo: CLICK HERE to test drive the features of our Cash Management Product for Business Accounts.

For more information, please call or visit one of our offices, or e-mail us.

Frequently Asked Questions:

First Online - Cash Management Disclosure

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What can I do through Cash Management?

24/7 Access to the following:

All the features and functionality of Online Banking for Retail Customers

External Account Fund Transfers – one time and recurring. External Fund Transfers are just like a fund transfer between your accounts here at the bank but this one allows you to transfer funds to an account not located at our institution.
Originate ACH Entries – Customers can originate single or batch ACH transactions. The ACH origination options are:

ACH Payment – Single Payment (can be recurring)
ACH Receipt – Single Collection (can be recurring)
ACH Payroll – Batch Transactions (Direct Deposit ability for payroll) This feature reduces cost and time associated with producing checks for vendors or others and the cost of envelopes/postage
ACH Collections – Batch Transactions (Bill Collections for utilities or membership dues, etc.) This feature saves time and money by reducing the amount of bills to print/mail and also eliminates waiting on checks through the mail.

Balanced and Unbalanced Batch Import – Customers can import a batch of ACH items into the system and submit them for processing instead of maintaining the recipients on the online banking site. This is more appropriate for customers who submit batches of 50 or more transactions at the same time.
Subsidiary Setup – Allows customers to use the same login for multiple company names. (Ex: If restaurant “Suzie’s Subs” and business “Bo’s Bowling” are both owned by the same owner, by setting up a subsidiary you will choose “who” is making the ACH transactions. This allows the user to submit payments or receipts for both companies under the same login and being able to distinguish which company submits the transaction under which TIN. This function is not always allowed.
Email notifications for recipients (Ex: ABC Company paying John Doe, can setup for John Doe to receive an email letting him know the date the transaction will post to his account)
Wire Transfer Processing – Limit of $500 without prior approval. Amounts exceeding $500 have to be pre-approved and a wire transfer authorization signed. This function allows customers to create their own template for wire transfers and submit wires on their behalf at their convenience without having to call the bank and give the directions to a bank employee or come into the bank to continuously sign a wire transfer agreement when needing to submit a wire, monthly limits are set instead. Regular wire fees still apply.
EFT Tax Payments – ACH Tax payments for Federal, Arkansas and Missouri Tax (other states may be available upon request). Customers must be registered or enrolled in the EFT program through a tax authority authorizing them to pay their taxes online via ACH. Payment via our online banking system does not enroll you with the federal or state agency. Some agencies will not accept electronic tax payments from unregistered parties.
Ability to Manage Users allows the supervisor or owner of the account to create and delete users.
Ability to Manage User Rights such as which accounts each user may view, which accounts each user can make transactions to, limits on the $ amount each user has access to for transactions and other permission limitations through First Online and Mobile Banking. The rights are not able to exceed the customer rights but can be equal to them.

When do transactions submitted through Cash Management post?

Payment Submission Times:

Funds Transfers are immediately processed
Stop Payments are immediately processed
Bill Payments, Check Re-orders and Change of Address Forms have to be submitted online by 5:00 p.m.
Check Re-Orders and Change of Address forms are processed within 2 business days
Bill Payments are processed at 1:00 p.m. and 5:00 p.m. each business day. The debit from your account will post the night the bill payment is processed. The check is also created at that time and will be submitted for mailing the next business day. We tell our customers to submit their bill payments 10 days prior to the date the bill is due to allow for postal routing.
ACH Transactions and EFT Tax Forms are processed at 1:00 p.m. and 5:00 p.m.
Wire Transfers must be submitted online by 2:45 p.m. and are immediately processed.

How do I add/edit/delete Users?

If you are setup with the ability to add/edit/delete users follow the steps below, if you are not setup for this feature please contact a bank representative.

To create/delete a user:

Go to Preferences
Choose Manage Users from the drop down list
Add or Delete User

To edit user and user rights:

Go to Preferences
Choose User Rights
Choose the User Name from the drop down list at the top
Under the Account Tab set whether the user can deposit into, view history and statements for and/or withdraw out of each account listed.
Under the Transactions Tab set whether the user can Draft (create but not process) transactions, Approve (set to be processed) transactions, and/or Cancel transactions. View Online Activity = if you wish to allow the user only to see the transactions they create or the ability to see all transactions all users have created.
Under the Limits Tab set what limitations for each transaction type available the user will have access to. These limits cannot be set greater than the limits set at the customer level.
Under the Other Tab determine whether the user will be able to manage other users, have access to any payment templates created by all other users on this account, and/or have rights to add/edit/delete recipients (payees).

You can use these steps to change a User’s Password if they have forgotten it as long as they haven’t locked themselves out yet. If they have already locked themselves out, you will need to call the bank and have the user unlocked.

What are Subsidiaries?

A subsidiary, in business matters, is an entity that is controlled by a separate higher entity. The controlled entity is called a company, corporation, or limited liability company; and in some cases can be a government or state-owned enterprise, and the controlling entity is called its parent (or the parent company).

Details: A parent company does not have to be the larger or “more powerful” entity; it is possible for the parent company to be smaller than a subsidiary, or the parent may be larger than some or all of its subsidiaries (if it has more than one). The parent and the subsidiary do not necessarily have to operate in the same locations, or operate the same businesses, but it is also possible that they could conceivably be competitors in the marketplace. Also, because a parent company and a subsidiary are separate entities, it is entirely possible for one of them to be involved in legal proceedings, bankruptcy, tax delinquency, indictment and/or under investigation, while the other is not.

Subsidiaries are separate, distinct legal entities for the purposes of taxation and regulation. For this reason, they differ from divisions, which are businesses fully integrated within the main company, and not legally or otherwise distinct from it.

Subsidiaries can be created to initiate transactions through separate entities or TIN (Tax Identification Number) you own without creating separate Login ID’s for each one. Limits may be required.

First Online Quicken/Quickbooks Exports

Direct Connect or Web Connect

You are now able to use Direct Connect with your Quicken applications and automatically download your account history without having to log into First Online! This function is only available through Quicken versions 2009 or newer.

When I export my history to Quicken/Quickbooks, my items that are pending are not showing up, why?

Exporting history in Quicken/Quickbooks only exports items that have Paid through your account. The items you see in pending have not been paid out of your account yet. Once these items are paid through your account, you will be able to export them into your accounting software.

Multi-Factor Authentication

What is Multi-Factor Authentication?

Multi-Factor Authentication is a required solution to combine at least two of the three authentication factor types: what you know, what you have and what you are.

Why do I have to go through Multi-Factor Authentication?

This new multi-level authentication process is designed to increase the level of security on your accounts. The reason for this change is to comply with federal regulation requirements protecting transactional and account information by authenticating you as an authorized user.

Initial Procedures for Registering your computer with Multi-Factor Authentication:

From the bank home page, click on First Online to log in
Enter Login ID – Use ID assigned to you by your bank representative
Enter Password – Use temporary Password assigned to you by your bank representative. *This temporary password will expire within 5 days from initial setup.
Choose secure access code delivery method (e-mail, SMS text, or phone call)
Click Continue *The access code will arrive in a few seconds. (Note: You may need to check your junk e-mail folder.) If none of these delivery methods are current contacts for you, please call a customer service representative at the bank to have this information updated.
Upon receipt, enter secured access code into the secure access code box
Click Continue (*Note: the access code will expire in about 20 minutes after receipt)
Activate your browser: Activate this computer for later use should be used on your personal computer. Give me one-time access only should be used when you are on a public computer.
Read and Accept the Online Banking Agreement & Disclosure
Create/Verify your Online Profile.
Change your Password – Type the password provided to you by the bank representative in the Old Password box. Enter a new password of your choice in the New Password box and Confirm Password Box both
The next time you logon, use your Login ID and the Password you selected. It is safer to decline having the computer save your Password.
Access your accounts.

If you choose activate for later use: a cookie and a flash shared object are both installed on your computer and these items are only files used by First Online to verify you are who you say you are via your User ID and Password.

If you choose “one time use” the cookie and flash shared objects are not installed on your computer and you will be prompted each time you log into First Online for a Secure Access Code until you activate your computer for later use.

You will also be prompted to receive a secure access code if you use a different computer to access your First Online. You can register multiple computers but know each computer will have to be registered individually.

If the cookie is deleted either manually or by your computer during a regular system cleaning, your computer will still hold the Flash Shared Object and allow you to enter into First Online. If both are deleted you will be prompted to get another secure access code (cookie & flash shared object) before being allowed to enter into the system again. If your computer does not have Flash Player installed on it, the Flash Shared Object will not be saved to your computer but the cookie will be.

What is a cookie?

A secure cookie is a small text file with hashed content that is placed on a computer to help identify the user. In this case, the cookie that is stored on your PC during login allows you to bypass the secure access code retrieval whenever you access First Online in the future. The secure cookie will periodically expire on your computer and will be required to remember your computer again.

How do I change my Secure Delivery Contact Information?

First you must log into First Online under a registered computer; which means you must go through or have already gone through and activated your computer for later use. Follow the steps below once you are signed into First Online:

Click on the Preferences Tab
Choose Security from the drop down menu
Open the Secure Delivery – *If you do not see a Secure Delivery Tab your computer is not registered or you are not required to log in through Multi-Factor Authentication processes
Enter your preferred delivery contact information. This contact information will be used for Secure Access Code delivery. You are allowed to enter up to three of each delivery method; email, phone number, SMS Text.

First Time User/Forgot Password Checkbox:

When you use this checkbox, you will be allowed one-time access to First Online without having to register your browser as the Password field is not required; although you will be prompted to receive the Secure Access Code through a delivery method you have setup with a bank representative to verify you are who you say you are. Once you are in the system and you have chosen a password or reset your password you will be allowed to access First Online. The next time you log in with your User ID and Password, you will be required to retrieve another Secure Access Code in order to register your computer.